Return Policy – saraofficialstore
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Return Policy

Return Conditions

1. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, beauty, customized product and accessories (except scarves, bags, and mermaid blankets).
2. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
3. We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
4. We do not accept returned items that have been sent back without proper returns requests.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-sara products .
Note: The original shipping fee and Shipping Guarantee are non-refundable.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.Please do not send it back to the warehouse of logistics company and manufacturer,we will not take responsibility for that caused.
Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.



Late or missing refunds (if applicable)

If you have not received a refund, please check your account statement again. The bank refund processing time will take 7-15 working days. If you have any questions, please contact our after-sales staff, contact us at salexcustomer@gmail.com

Please contact our Customer service at salexcustomer@gmail.com to get the return address.